I got a voicemail from customer service today because they just got a return to sender on the repair box they "sent to me". They input the wrong address into their system. I don't know how that happens since they repeated it back to me and it was correct when I filed the repair order.
So I call them today and... THEIR SYSTEMS ARE DOWN! Then why the F did you call me and tell me to call you back?! You wanted me to call you so you could tell me your systems are down?! Did you think I was going to relate and give you sympathy? Not happening. No sympathy.
And the best part was it the customer "service" rep didn't even know how ridiculous what he was saying sounded because he was too busy trying to read it off his screen properly. I understand the usefulness of scripts... but let's not sound like the robot from India.
It's almost hard to get upset at a company that can't even run it's own customer service/repair center well...

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I hate customer service in general. Whenever you call a companies customer service your always on hold for a good 15 minutes or at least for me. And sometime they even hang up on me, b@stards.

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I know what you guys are saying, I spent almost one hour waiting for someone to answer my call today (I was calling an Airline company).

So Gravity Flux, I must say: "May Murphy be with you!"

With my new job if we can't repair it correctly we have to call the tech support to see what else we can do. Dell has our line for techs, Gateway doesn't. My tranier was sitting there for like an hour on the phone waiting for them. I hate tech support as well dude.

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I never lag unless your Host is some crap.

I know we all gripe about but seriously... why is that most tech support people are from India? I haven't against those people other than when they're who I get when I call tech support. I don't want to speak to someone who had to take EAS. I'm already frustrated... let's not add a language barrier to it as well.

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Oh man, that's complicated, I know that EVERY company follow one golden rule: Reduce costs. I don't know exactly if they are from India but living is US, or the call end up going to India.

In the second case, India, China, Mexico are known by heaving cheap labor costs.

In the first case, India also "exports" lot's of "intellectual" capital. It's amazing how comfortable they are with programming and numbers (read somewhere that these skills are related with their language).

And th..th..tha..tha...that's globalization, folks!

Yeah i don't have anything against those people but thats so stupid. I mean i bet you like 95% of the people calling them are speak English and they've got an Indian guy on the support who can't even speak full English. I guess it's their accent, but if you have an accent that some people can't understand it's going to get that person frustrated and never want to call again.

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